This policy explains how users can contact Stackex and what information helps us resolve issues.

Contact

For support, contact support@stackex.io. Include your account email, order number, listing name, and a concise description of the issue.

Response Times

Stackex aims to review urgent payment, shipping, fraud, and account-security issues first. Response times may vary based on issue complexity and third-party provider availability.

Evidence

For transaction issues, include tracking numbers, photos, packaging images, carrier communications, screenshots, payment references, and any relevant timeline.

Account Security

If you believe your account or payment method has been compromised, contact support immediately and change your password where applicable.

Provider Dependencies

Some support issues require input from Stripe, FedEx, insurers, banks, or other third parties. Stackex may need additional time to resolve those matters.