This policy describes the buyer protection review process.

Covered Issues

Stackex may review claims involving non-delivery, materially inaccurate listings, suspected counterfeit items, damaged shipments, or validation failures.

Buyer Responsibilities

Buyers must provide accurate shipping details, inspect packages promptly, preserve packaging, and report issues with evidence as soon as possible.

Validation Workflow

Where validation is selected or required, Stackex may route items through a review process before final delivery. Validation outcomes may affect release of funds, refunds, and dispute decisions.

Exclusions

Buyer protection may not cover market price movement, buyer remorse, address errors, off-platform payments, altered items, or claims lacking reasonable supporting evidence.

Resolution

Stackex may resolve eligible claims through refund, replacement, payout hold, claim submission, account action, or another remedy appropriate to the facts.