This policy describes how Stackex handles refund and cancellation requests.

Order Cancellations

Buyers may request cancellation before an order has shipped. Stackex may decline cancellation once a seller, carrier, or validation workflow has already processed the shipment.

Refund Eligibility

Refunds may be available when an order cannot be fulfilled, an item materially differs from the listing, a covered shipment is lost or damaged, or Stackex determines that a refund is appropriate after review.

Non-Refundable Amounts

Shipping, carrier, payment processing, validation, insurance, buyer service, seller commission, and administrative fees may be non-refundable unless required by law or approved by Stackex.

Disputes and Chargebacks

Users should contact Stackex before initiating a chargeback so we can review the transaction. Stackex may suspend accounts that misuse payment disputes or chargeback processes.

How to Request Help

Contact support@stackex.io with the order number, issue summary, photos if applicable, and any carrier documentation.